How can we help?

Open the app, go to Settings and tap “Restore purchases”. Ensure you are signed in with the same Apple ID or Google account used for the original purchase. If the purchase does not appear after restoring, contact us with your order receipt.

Subscriptions are billed and managed by Apple or Google, not by GLANRA. On iOS: Settings → [your name] → Subscriptions. On Android: Google Play → Profile → Payments & subscriptions → Subscriptions. Uninstalling an app does not cancel its subscription.

Refunds are processed by the store where the purchase was made, in accordance with its policies. Apple: reportaproblem.apple.com. Google Play: Order history. If you have difficulty, contact us and we will assist where we can.

Where an app offers an account, you can delete it from Settings → Account → Delete account. Alternatively, email support@glanraltd.com from the address associated with your account, stating the app name. We will delete the account and all associated personal data within 30 days and confirm by email. Apps that do not use accounts store data only on your device; deleting the app removes that data.

Please send the app name and version, your device model, operating system version, and the steps that reproduce the issue. Screenshots or a short screen recording are very helpful.

Most of our utility and lifestyle apps work fully offline. Features that depend on external services, such as currency rates or cloud export, require an internet connection and are clearly indicated within the app.

Some of our free apps display advertisements served by third-party networks. If you see an inappropriate ad, send us a screenshot and the approximate time it appeared. You can also limit ad personalisation in your device settings.